This Privacy Policy explains how Fluent Forward Inc. ("Fluent Forward," "we," "us," or "our") collects, uses, and shares information about you when you use our website, mobile applications, and services (collectively, the "Platform"). By using our Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
When you create an account, book a lesson, or contact us, we collect information such as your name, email address, phone number, payment information, profile photo, and any other details you choose to share.
Information Collected Automatically
We automatically collect certain information when you use our platform, including your IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs. We use cookies and similar tracking technologies to collect this data.
Information from Third Parties
If you sign in using a third-party service (such as Google), we receive information from that service including your name, email address, and profile picture, as permitted by your privacy settings on that service.
2. How We Use Your Information
Providing Our Services
We use your information to create and manage your account, facilitate lesson bookings and payments, match you with suitable tutors, and provide customer support.
Communications
We may send you transactional emails (booking confirmations, receipts), service updates, and — with your consent — promotional communications about new features and offers. You can opt out of marketing emails at any time.
Improving Our Platform
We analyze usage data to understand how our platform is used, identify areas for improvement, debug technical issues, and develop new features.
Safety and Security
We use your information to verify identities, detect and prevent fraud, resolve disputes, and enforce our Terms of Service.
5. Data Retention
Retention Periods
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal, tax, or regulatory purposes.
Transaction Records
Financial transaction records are retained for a minimum of 7 years as required by applicable tax and financial regulations.
6. Your Privacy Rights
Access and Portability
You have the right to access the personal information we hold about you and to request a copy in a portable format. You can access much of this information directly through your account settings.
Correction
You have the right to correct inaccurate or incomplete personal information. Most profile information can be updated directly in your account settings.
Deletion
You have the right to request deletion of your personal information. You can delete your account at any time through account settings, or by contacting us. Note that some information may be retained as required by law.
Objection and Restriction
In certain circumstances, you have the right to object to or request restriction of processing of your personal information, particularly for direct marketing purposes.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, sell, or disclose, and the right to opt out of the sale of your personal information. We do not sell personal information.
EEA/UK Residents (GDPR)
If you are located in the European Economic Area or the United Kingdom, you have rights under GDPR including the right to lodge a complaint with your local supervisory authority.
7. Data Security
Security Measures
We implement industry-standard security measures including encryption of data in transit (TLS/SSL) and at rest, secure payment processing via PCI-compliant providers, access controls and authentication requirements, regular security audits, and employee training on data protection.
Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
8. Children's Privacy
Age Requirement
Our platform is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verified parental consent, we will take steps to delete that information. If you believe we may have information from a child, please contact us immediately.
9. International Data Transfers
Cross-Border Transfers
Fluent Forward operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer personal information from the EEA, UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
10. Changes to This Policy
Updates
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date, and where appropriate, by sending you an email notification. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to our Privacy team.
Email: privacy@fluentforward.com
Address: Fluent Forward Inc., 123 Market Street, San Francisco, CA 94105, USA