What is the money-back guarantee?

Fluent Forward stands behind your learning experience. If you are not satisfied after your first month of a paid subscription, we will issue a full refund — no questions asked.

What is covered

• ·First monthly subscription charge only.
• ·Applies to all three plan tiers (Basic, Standard, Unlimited).
• ·Must be requested within 30 days of the initial charge.
• ·One refund per customer account.

How to request a refund

1. 1Go to Account Settings → Billing → "Request refund".
2. 2Select "Money-back guarantee" as the reason.
3. 3Submit your request. You will receive a confirmation email within 1 hour.
4. 4The refund is processed within 5–7 business days to your original payment method.

What is not covered

• ·Individual lesson purchases (not part of a subscription).
• ·Renewal charges after the first month.
• ·Accounts that violated our Community Guidelines.
• ·Annual plan charges beyond the first 30 days.