How does the tutor rating system work?

Every tutor on Fluent Forward has an overall rating displayed on their profile. This is calculated from verified student reviews across four dimensions.

Rating dimensions

• ·Teaching quality — how well the tutor explained concepts and structured the lesson.
• ·Communication — clarity, patience, and responsiveness.
• ·Punctuality — joining on time and managing the lesson schedule.
• ·Overall satisfaction — the student's general impression of the session.

How the score is calculated

• ·Ratings are weighted: recent reviews count more than older ones.
• ·A minimum of 3 completed lessons is required before a rating is displayed publicly.
• ·The displayed score is the weighted average of the overall satisfaction dimension.

What the stars mean

• ·5 stars — exceptional. The tutor significantly exceeded expectations.
• ·4 stars — great. A very good lesson with minor room for improvement.
• ·3 stars — good. Satisfactory lesson that met basic expectations.
• ·2 stars — fair. Notable issues that impacted the learning experience.
• ·1 star — poor. The lesson did not meet expectations.