Messaging & Chat

How long are messages stored?

Messages are kept for 2 years after an account is last active, then permanently deleted.

2 min readUpdated April 22, 2026

Fluent Forward retains message data to provide the service and to resolve disputes. Here is our retention policy.

Message retention

  • ·Active accounts: messages retained for the lifetime of the account.
  • ·Inactive accounts (no login for 24 months): messages are permanently deleted 30 days after an inactivity notice is sent.
  • ·Deleted accounts: messages are permanently deleted within 90 days.
  • ·Shared files in chat: deleted after 90 days regardless of account status.

You can export all your message history from Account Settings → Privacy → Export my data. This generates a ZIP file with your messages in JSON format.

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