Lessons & Booking

How do I cancel or reschedule a lesson?

Cancel or reschedule up to 12 hours before the lesson for a full credit refund.

What is the video classroom like?

The classroom includes HD video, an interactive whiteboard, file sharing, and chat.

What if my tutor does not show up?

If a tutor misses a lesson, you receive a full refund and a discount on your next booking.

Can I record my lessons?

Recordings are available if the tutor enables them. Recordings are stored for 90 days.

How long are lessons?

Lessons are 25 or 50 minutes. Choose your preferred length when booking.

What if I have technical issues during a lesson?

Try the quick fixes below. If the lesson is disrupted, you may be eligible for a credit.

Can I have group lessons?

Yes — group classes with up to 6 students are available for subscribers.

What is an instant lesson?

An instant lesson connects you with an available tutor in under 5 minutes.

How does the whiteboard work?

The interactive whiteboard lets you and your tutor write, draw, and annotate in real time.

Can I try a tutor before committing to regular sessions?

Yes — book a trial lesson at a reduced rate before committing to repeat bookings.

What is the cancellation policy?

Cancel at least 12 hours before a lesson for a full credit. Late cancellations forfeit the credit.

How do I rate my tutor after a lesson?

A rating prompt appears after every completed lesson. Ratings help other students choose tutors.

How do I message my tutor before a lesson?

Use the inbox to send your tutor a message about your goals or questions before the session.

Can I share files during a lesson?

Yes — share PDFs, images, and documents directly from the classroom file panel.

How do I leave a lesson early?

Click "End lesson" in the classroom. Unused time is not refunded for early exits.