How do I cancel or reschedule a lesson?

Things come up — Fluent Forward makes it easy to cancel or reschedule lessons without penalties, as long as you do so with enough notice.

Cancellation policy

• ·12 hours or more before the lesson: full lesson credit returned to your account.
• ·Less than 12 hours: lesson credit is not returned (counts as a late cancellation).
• ·No-show (not joining within 10 minutes): lesson credit is forfeited.

How to cancel a lesson

1. 1Go to Dashboard → Upcoming lessons.
2. 2Find the lesson you want to cancel and click "Manage".
3. 3Select "Cancel lesson".
4. 4Choose a reason (optional) and confirm.
5. 5If eligible, your lesson credit is returned within a few minutes.

How to reschedule a lesson

1. 1Go to Dashboard → Upcoming lessons.
2. 2Click "Manage" on the lesson.
3. 3Select "Reschedule".
4. 4Pick a new time from the tutor's available slots.
5. 5Confirm. Both you and the tutor will receive an updated confirmation.